TeleTekby Perch Phone

First ring to first fix.

Answer your call. Get paid to look. Stage your likely parts. Fix it on your first visit.

Demo Tap to call Call 21-TELETEK-5 for the live TeleTek experience.

The complete service chain

Five beats.
One first fix.

You can lose value at every handoff. TeleTek helps you turn it around: answer every ring, sell your expert look, assess before you roll, stage your likely parts, and arrive ready to fix.

Choose a beat to see where the money leaks—and how you capture it.

01 First ring

You win—or lose—the job at hello.

The pain

Your lead dies unanswered.

You can pay up to $80 per lead. Miss the call and it becomes a voicemail, then your competitor's booking. Your acquisition spend is gone before you ever hear about the job.

The solution

Eve answers every call for you.

She answers your phone, qualifies your caller, and keeps them moving while their intent is still hot. You stop losing leads through the cracks.

62%

of the calls businesses like yours receive go unanswered.

85%

of your voicemail callers may never call you back.

02 The look

Stop giving your expert look away.

The pain

Your price shopper becomes a $0 outcome.

A caller asks what it might cost. You give away your expert look, your advice, and the next step. You end the call without revenue or commitment.

The solution

Make your look the product.

Eve offers and books your $75 video assessment, then collects payment. You turn the conversation into revenue now—and a qualified lead for your repair.

when you give your expert look away to a price shopper.

$75

you collect for your paid video assessment before your truck rolls.

03 The assessment

See the job before your tech drives out.

The pain

Your truck rolls blind.

Your tech arrives cold, diagnoses on your customer's clock, and still has to sell the work. Your on-site diagnostic barely covers your rolling hour.

The solution

Your senior expert narrows the field.

On video, you see the appliance, talk through the symptoms, and narrow the problem to the likely parts before you dispatch.

≈15 min

In about 15 minutes, you can turn the unknown into a short list of likely faults and parts.

Your video is an assessment. Your on-site visit remains the diagnosis.

04 The parts

Your second trip is not a small miss.

The pain

Your first visit finds the part you should have brought.

Now your customer waits, your schedule gets hit twice, and your second truck roll consumes the margin your first visit was supposed to earn.

The solution

Stage your likely parts first.

Your assessment gives you a head start. You can check and stage the likely parts before your expensive rolling hour begins.

25%

of your service cost can be tied to failed visits. Every avoidable return trip hits your margin.

05 The first fix

Arrive ready to finish your job.

The pain

Nearly one in four of your jobs needs another visit.

Your customer remembers the delay. You absorb another slot, another drive, and the risk that your thin-margin job turns negative.

The solution

Take every job from first ring to first fix.

Eve captures your call. Your assessment qualifies the repair. Your likely parts ride with your tech. You make your first visit the fix visit.

77%

is your industry's first-time-fix benchmark.

1 in 4

of your jobs may need another visit.

+34%

more cost when your first visit fails.

Your whole chain, working forward